Cancelling or changing your appointment
I know plans change! If you need to cancel or move your appointment, just let me know at least 24 hours before through Fresha, on WhatsApp or by phone, and there's no charge.
Deposits
A deposit of £10 is taken when you book, to secure your appointment. It comes off the price of your tan on the day.
- Cancel or rearrange with at least 24 hours' notice: your deposit is refunded, or moved to your new appointment.
- Cancel with less than 24 hours' notice: your deposit isn't refunded, as I'm unlikely to fill the slot at short notice.
- Don't turn up without letting me know: your deposit isn't refunded.
Running late
If you're running late or won't be ready when I arrive, please message me as soon as you can. If I can't start your tan within 15 minutes of your appointment time, I may need to shorten your appointment or rebook you so the next client isn't kept waiting. If you're rebooked, your deposit counts as a late cancellation.
I’ll always do my best to run on time, but if I’m ever delayed, I’ll let you know as soon as I can. If we need to rearrange your appointment because of this, there’ll be no extra charges.
If I need to cancel
If I ever have to cancel, I'll let you know as soon as possible and either rebook you or refund your deposit in full.
After your tan
Every tan develops differently depending on skin type and how it's prepped and looked after, so please follow my prep and aftercare advice. If you're unhappy with your tan, message me within 48 hours and I'll do my best to help.